Page 2 - Raritan Product Catalog 2023

Tucked under “Raritan” in our logo, we share the overall driving strategy we follow as a
company; “The Most Dependable Name on the Water”. Raritan has followed that
objective for the over sixty years we have been in business. The effect of such a guide-
line is that Raritan Employees’ average length of service is twenty years of service to the
company, and to our customers.

One emphasis is listening to praise, suggestions, complaints and problems. Customer
feedback is saved in a database and reviewed on a regular basis to identify both
challenges and successes. Where the source of the information is known, the source is
sometimes contacted for further information. The end result of the effort is a better
product for our customers, and an ongoing set of changes resulting in a continuous
improvement process.

In addition to making and tracking changes, a number of products have information
and repair video clips on YouTube. These clips provide help in product installation,
product use and product repair. While customers can still call our customer service line,
they can go straight to the YouTube video for help and information. The Customer
Service Telephone Queue had an answer rate of 97% in the month of July 2021, so
we really are willing and able to talk with customers and answer questions.

In spite of the Covid-19 pandemic, and disruptive supply chain issues, Raritan has
continued to operate and serve customer needs; we appreciate your patience with us
and with the circumstances.

Best wishes, for an improving business and recreational environment, and an enjoyable
boating season.

Arthur J Bretnall Jr.
President